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How We Handle Personal Information
In accordance with the Personal Information Protection Act and TOPTOUR Personal Information Protection Policy, TOPTOUR handles and works to protect the personal information of customers as follows.
Reasons for Use of Customer Personal Information
TOPTOUR and its designated travel businesses (branches) will use personal information provided in travel purchase forms to contact customers, as well as when necessary in the performance of our travel and other services as requested by the customer, including the arrangement of transportation and accommodations (as listed in the agreement).
*In addition, TOPTOUR will use customer personal information...
- To provide information on products, services, and campaigns offered by TOPTOUR and related companies
- To request opinions and impressions after participating in travel
- To request participation in questionnaires
- To offer special services
Providing Customer Personal Information to Third Parties
- TOPTOUR will provide in electronic form a customerfs name, gender, age, address, phone number, e-mail address, passport number, and credit card number to transportation, accommodation, and insurance companies as necessary to arrange and provide purchased travel services, or as necessary to fulfill travel agreements or complete insurance formalities to securitize costs when accidents occur.
- TOPTOUR may provide customer personal information in our possession to souvenir stores to facilitate shopping by customers at their destination. In such cases, the customerfs name, passport number and flight number will be provided electronically. If you do not wish for your information to be provided to these businesses, please inform the branch where you purchased the travel before departure.
Security of our website
We are committed to ensuring that personal information of our customers registered to our website is appropriately managed and protected from any leakage. We employ encryption technology called "SSL" so that personal information transmitted through our website is secured and protected. We also prevent any unauthorized access to our site by using specialized technology called a firewall
Use of cookies on our website
We use a technology called "cookie" (**) on some pages of our website so that our customers can more conveniently use our website. Use of cookies can be limited or refused by changing the settings on your web browser. However, please understand that a refusal to accept cookies may prevent the use of some of the services on our website.
** Cookie is a technology by which web server can track and record information about which computer visited which pages in the website.
Inquiries, Release, Deletion, and Correction of Customer Personal Information
Anyone who requests that we disclose, delete or destroy, change, stop the use, or stop sharing with third parties their individual customer personal information in our possession will be provided with the necessary steps to do so by contacting the departments listed below. When requested, we will take all necessary measures as set by laws and company regulations without delay.
If we are unable to comply with all or part of your request, we will provide an explanation.
In Circumstances When Personal Information is Leaked
If for some reason TOPTOUR personal information is disclosed, we will contact the customer immediately. If necessary, we will temporarily shout down our system to maintain security, or we may promptly announce facts about the situation publicly on our homepage.
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Please contact the departments below for any issues concerning personal information.
TOPTOUR Corporation Global Marketing & Sales Department
Streamlines Division Kazuya Hamano / Akimune Iizuka
Phone: +81 (0) 3 5348 2700
Streamlines BTM Division Hirokazu Nakao
Phone: +81 (0) 3 5299 9510
Streamlines Osaka Branch Yoichi Kawasaki
Phone: +81 (0) 6 6341 3515
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